New library system

A brand new IT system is being installed at Blackburn with Darwen Council’s libraries to improve services for residents.

It is due to go live the week commencing Monday, June 9.

From May 29, as the current system goes offline and we start the switch over to the new system, customers may experience slight delays occasionally as the current system goes offline to allow for the new system to be installed. Some manual systems will be used during this time but library staff have assured users that they will be kept to a minimum and delays should only last for a few minutes.

During the switch-over period, there will be no access to online services via the website and for most services there will be some impact, including book renewals, reservations, audio and DVD services.  The telephone renewal service will not be available but customers can bring in their loans and have them renewed in person.  Please note, there will be no access to the library catalogue.

People will still be able to book computers in the libraries as normal.

The new system is part of the Council’s drive to improve the digital connectivity of all its services.

Kath Sutton, service manager for libraries said: “We appreciate people’s patience while the new system is being commissioned. Our staff will work hard to ensure that any disruption is kept to a minimum so please continue to use our services as normal.”

If customers require further assistance they should ring their local library or Blackburn Central Library on 01254 661221 or e-mail library@blackburn.gov.uk