Published Friday 3 July 2015 at 15:51
East Lancashire Hospitals NHS Trust has been rated one of the best hospital trusts in England by children, parents and carers who took part in the first ever Children and Young People’s Inpatient Survey conducted by the Care Quality Commission (CQC).
In the independent survey, East Lancashire Hospitals NHS Trust performed ‘better than expected’ in responses to 9 of the 24 survey questions and were rated equal to other hospitals in the remaining 15 questions.
Commenting on the survey results, Kevin McGee, Chief Executive of East Lancashire Hospitals NHS Trust, said:
“I want to congratulate all staff involved in the treatment and care of children and young people on the excellent survey results which are testament to our aim of providing safe, personal and effective care for patients of all ages.
“We are particularly happy to read that almost every child taking part in the survey said they were happy with their care and had confidence that hospital staff did everything they could to manage their pain.”
East Lancashire Hospitals NHS Trust was rated ‘better than expected’ in communicating with children and parents about their child’s hospital stay, keeping parents/carers informed and providing advice about caring for children after discharge.
Particularly impressive was the rating for safety of younger children (aged 7 and under), where the Trust scored 9.9 out of a possible 10.
“The survey results are highly encouraging for the Trust with 96 per cent of families saying they have confidence in the doctors and nurses who treat their children at East Lancashire Hospitals,” added Kevin McGee.
Over 18,000 children and young people who stayed in hospital overnight or were seen as a day patient took part in the national survey.
Across England, the results from 137 NHS hospital trusts which took part in the survey show:
- Almost nine out of ten of all eight to fifteen year olds said that they felt safe on the ward at all times
- 91% of parents or carers said they felt that their child was always safe
- Almost three quarters of children and young people who have had surgery or a procedure received explanations about what had happened in a way that was easy for them to understand
Children and young people up to the age of 15 who were admitted to hospital as an inpatient, or for treatment as a day case patient during July and August 2014 took part in the CQC survey.
| CQC survey questions where East Lancashire Hospitals NHS Trust performed better than the average for England | |
|---|---|
| Children being told what would happen in hospital | 9.5 out of 10 |
| Adults told what would happen to their child in hospital | 9.2/10 |
| Safety of younger children | 9.9/10 |
| Planning care | 9.7/10 |
| Confidence and trust | 9.6/10 |
| What to do in case of further concerns | 9.0/10 |
| Information about medicines | 9.9/10 |
| Advice on caring for child | 9.1/10 |
| Information about next steps | 8.8/10 |
Filed under : East Lancashire Hospitals NHS trust