Published Friday 26 July 2024 at 8:35
In response to the publication of the Local Government Ombudsman annual report, Blackburn with Darwen Council has issued this statement.
Denise Park, the Council’s Chief Executive, said:
We take any complaints extremely seriously and appreciate the valuable role of the Ombudsman.
The Council works to support over 157,000 residents in our borough. As a unitary authority we provide hundreds of diverse services right from leisure to children’s and adults social care, education, waste and highways, to name just a few.
With this context in mind, it’s reassuring that only a small number of complaints have been looked into by the Local Government Ombudsman.
Of the 48 complaints that the Local Government Ombudsman received during 2023/24, they report to have only investigated six and upheld five. From the five that they upheld, two of the complaints were remedied by the Council during the investigation.
Denise added:
Each year the Council also receives many compliments which we are proud of, highlighting the really valued work taking place.
We strive to provide the very best services for our residents and respond appropriately to make improvements when there are lessons to be learnt.
It’s important to add that we always try to deal with any complaints promptly and where we are unable to find a resolution for the resident, we will provide them with the Ombudsman’s details.