Child support/Family support officer

As a child/family support officer you’ll help individuals and their families when they’re going through difficult times. You could support children, older people, those with learning disabilities, physical disabilities and mental health conditions.

Your role will include:

  • Carrying a caseload of children/families in need of statutory social care
  • To ensure that individual care plans are monitored and subject of review in line with changes in assessed need.
  • To work collaboratively with partner agencies
  • To undertake direct work with children and family members in respect of,e.g. positive parenting, alcohol and/or substance misuse, domestic abuse, and safe care
  • doing assessments to make sure people continue to get the right care
  • Keeping records and writing reports.

You’ll usually work as part of a team. You’ll also need to work closely with other partner organisations such as the police, health services, schools and probation services.

What experience and qualifications do I need?

You will need a Level 3 qualification in a relevant area such as childcare, social work, social care, counselling, youth work or education together with some practical experience.

What skills do I need?

Everyone working in social care needs literacy, numeracy, digital and employability skills including team work and problem solving skills. There are also some specific skills needed to work in this role. These include

  • the ability to communicate sensitively and effectively with children and adults
  • the ability to build good relationships with families that may be unfriendly at first
  • the ability to help parents develop the skills they need
  • problem solving skills to advise people on the best support for them
  • Digital skills to keep records and find information online
  • The ability to stay calm under pressure
  • Team working skills to work with other social care and health professionals such as social workers.
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